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Case-Studies
How TechupR Built a Centralized Platform to Digitize Diagnostic Laboratories
Client Overview
Background: Inspired by centralized platforms like Zomato and Swiggy, we developed BMLT (Book My Lab Test) as an in-house product to simplify the fragmented diagnostic ecosystem. The platform connects patients, phlebotomists, and labs in a unified digital experience, streamlining discovery, booking, report delivery, and operational management for pathology laboratories.
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Problem Statement : The diagnostic lab industry lacked a centralized digital ecosystem. Patients struggled with fragmented booking processes, delayed reports, and poor transparency, while labs relied heavily on manual operations with limited digital support.
- No unified platform for patients to discover labs, compare tests, and track reports
- Lack of real-time phlebotomist tracking and appointment transparency
- High manual workload for labs in managing staff, inventory, and finances
- No central governance to monitor compliance, settlements, and quality
- Limited adoption of e-commerce and revenue transparency in pathology
Solution Overview
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Technologies Used
- Frontend: JavaScript, JQuery, HTML, CSS
- Backend: ASP.NET MVC, .NET API
- Database: MS SQL
- Server: Microsoft Azure
- APIs & Integrations: Twilio, Razorpay, Google Maps, Firebase Notifications
Team Involved
- 1 Project Manager
- 2 Backend Engineers
- 1 Frontend Developer
- 1 Mobile App Developer
- 1 DevOps Engineer
- 1 QA Tester
Implementation Timeline
- 20 months (product designed and developed in multiple phases, starting from MVP to advanced modules).
Approach
- Agile methodology with iterative sprints and continuous integration. Initial MVP focused on core modules for patient bookings, lab discovery, and digital report access. Later phases added real-time phlebotomist tracking, e-commerce features, multilingual support, role-based controls, and advanced admin analytics.
The Results
| KPI | Before Implementation | After Implementation |
|---|---|---|
| Appointment Booking | Manual calls | Seamless digital booking |
| Report Delivery | Delayed, paper-based | Instant digital reports |
| Patient Engagement | Low transparency | Real-time tracking & reviews |
| Lab Operations | Manual, high overhead | Centralized digital management |
| Operational Efficiency (Labs) | Limited automation | 30–40% reduction in effort |
| Revenue & Settlements | Inconsistent, manual | Automated & transparent |
| Compliance | Weak record-keeping | Audit-ready, secure system |
Market Potential: Positioned as a scalable, B2B2C solution for diagnostic labs to digitize services and improve patient experience.
Client Testimonial
“At TechupR, we built BMLT to bring the convenience of food delivery platforms into the healthcare diagnostics space. By bridging the gap between patients and labs, we’ve created a transparent, scalable ecosystem that redefines how pathology services are delivered.”
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